Terms & Conditions

Last update: 01 March 2021





1. About us

This website is operated by MOOWY B.V. (“we”) and the goods you purchase will be delivered by us. We are registered with the Chamber of Commerce (KvK) In Then Netherlands under 81209738 and with our registered office at Weesperstraat 61, 1018VN, Amsterdam, The Netherlands.

Our VAT number is NL861989909B01 You can contact us by email at hello@moowy.shop or write us at the above address. MOOWY is certified by Trusted Shops and is committed to adhering to the Trusted Shops Code of Conduct, which can be found on www.trustedshops.nl.

2. Your personal information

We will use your personal information in accordance with our privacy statement which you can access here.

3. Ordering

You can place an order of goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to check your order and correct any input errors until you place your order by clicking on the “Order with payment obligation” button.

By clicking on “Order with payment obligation” your order has been placed. We confirm receipt of your order by sending an automatically generated e-mail with which we accept your order. The contract has been concluded with this e-mail.

The contract covers only those specific goods listed in our confirmation email of our acceptance of your order. Please read and verify this information in this email to ensure it is correct.

If the information in the confirmation email is incorrect, or if you are not satisfied with the details in the email, please contact us at hello@moowy.shop

The contractual language is Dutch.

Where we accept your order, we have a legal obligation to deliver goods that are in accordance with these terms.

4. Pricing and postage

Information on this website regarding prices is subject to change by us without notice. The prices shown at the time of the order are the prices that apply. Occasionally, an error may occur and goods may be priced incorrectly. In that case we are not obliged to deliver the goods (based on this wrong price).

We will either cancel your order and refund the price, or we will contact you with a request to proceed with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. When the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon shipment. Unless otherwise stated, all prices include VAT (if applicable) but exclude shipping. Shipping costs can be found here be consulted. These will be reported to you separately before you place your order, after which they will also be confirmed by e-mail.

5. Availability and delivery

Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of the products on this site. All orders are subject to current availability at all times.

We deliver in the Netherlands, Belgium, Germany, Austria, Czech Republic, Denmark, France, Ireland, Italy, Luxembourg, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. We deliver the goods ordered by you to the address you provide us when you place your order on this site. Delivery will be based on the information on the product pages after your order has been accepted.

We will make reasonable efforts to deliver the goods on the agreed date. If no date is stated, we will deliver the goods within 30 days of the day on which you placed your order and were accepted by us. In the event of unforeseen circumstances (for example, adverse weather conditions, unpredictable delays due to traffic jams, roadworks, diversions or mechanical failures), we may not be able to deliver the goods within these periods and we will not be liable for any delay or failure to deliver the goods if the delay is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered because you were not available.

6. Payment

Payment of goods must be made in accordance with the procedure described on the shipping and payment information page, you can view the page here.

7. Right and withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically take possession of the good. To exercise the right of withdrawal, you must inform us (MOOWY B.V. Weesperstraat 61, 1018VN, Amsterdam, The Netherlands), hello@moowy.shop by an unambiguous statement (e.g. in writing by post, fax or e-mail) of your decision to withdraw from the contract by using the attached model withdrawal form, but you are not obliged to do so here download the withdrawal form. To meet the withdrawal deadline, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you with the same payment method that you used to perform the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such a refund.

You must revoke, return or hand over the goods without delay, but no later than 14 days after the day on which you have notified us. You are on time if you return the goods before the 14-day period has expired.

We will bear the costs of returning the goods.

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of:

  • products manufactured according to the consumer’s specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
  • products that spoil quickly or have a limited shelf life;
  • products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • products that by their nature are irrevocably mixed with other goods;
  • audio and video recordings and computer software of which the seal has been broken after delivery;
  • newspapers, magazines or magazines, except for an agreement for the regular delivery of such publications (a subscription);

8. Warranty

Without limiting your right of withdrawal under article 7, you can return the product to us, eg if the product is not the ordered product, it is damaged or defective or it concerns an incorrectly delivered quantity.

If goods are delivered with visible transport damage, you must immediately report this damage – if possible – to the delivery person and contact us as soon as possible. Failure to submit a complaint or contact us will not affect your statutory rights and their enforcement, especially as regards your statutory warranty rights. But then you help us to assert our own rights against the freight forwarder or transport insurance. Once we have confirmed the defect or other problem, we will:

provide a full refund
provide a full refund for any damaged or defective goods if it is within a reasonable time after the sale, or at your option, repair or replace the goods at our expense (including shipping costs) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.
We will keep you informed about the refund within a reasonable time.
We usually process the refund request as soon as possible and in any case no later than 30 days after the email confirmation of the refund for damaged or defective products.

9. Ownership

Purchased products remain our property until fully paid. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.

10. Liability

Unless expressly agreed otherwise below, the statutory regulations regarding liability for defects apply. The above limitations and abbreviated terms do not apply to claims for damages caused by ourselves, our legal representatives or agents:

  • In case of damage to body, life or health
  • In case of deliberate or grossly negligent neglect of duty and in case of bad faith
  • In the event of a breach of essential contractual obligations, the performance of which is Indispensable for the proper performance of the contract and the performance of which the other party to the contract can normally rely (cardinal obligations)
  • In the context of a given guarantee, insofar as agreed.

11. General

If a provision of these General Terms and Conditions is not valid or not permissible, this does not limit the effect of the other provisions. We may change or otherwise edit these Terms and Conditions over time without notice. Please check our website regularly to see which General Terms and Conditions currently apply.

12. Applicable law

Dutch law has been applied to these conditions. Any agreement for the purchase of goods on this website and all disputes arising in connection therewith are also governed by Dutch law.

13. Online dispute resolution

The European Commission offers an online dispute resolution platform, which can be found here http://ec.europa.eu/consumers/odr/. Consumers have the option to use this platform for dispute resolution.